FAQ

Frequently Asked Questions

1. How do I choose the right size?

Use our Size Guide to compare measurements before ordering. Since sizing can vary between brands, we recommend checking the chart rather than relying only on your athlete’s usual size.

If your athlete is between sizes, sizing up is usually the best choice for a little extra comfort and growing room.

2. Are the measurements on the Size Guide body measurements or garment measurements?

The measurements listed on our Size Guide are garment measurements taken with the item laid flat. Bust, waist, and hip measurements reflect the full circumference of the garment, not half measurements.

For the best comparison, measure a similar item your athlete already owns and loves the fit of, then compare those measurements to our chart.

3. What’s the difference between Ready to Ship and Pre-Order items?

Ready to Ship items are already in stock and ship within 1 business day of your order being placed.

Pre-Order items are produced after the ordering period closes and require additional processing time. The estimated turnaround time will always be listed on the product page so you know what to expect before ordering.

4. Can I change or cancel my order after it’s placed?

We begin processing orders quickly, so changes or cancellations may not always be possible. If you need to make a change, contact us as soon as possible and we’ll do our best to help before your order enters processing or production.

5. Where do you ship and how long does shipping take?

We currently ship throughout the United States. In-stock items are shipped via USPS and typically arrive within 3–5 business days after shipment.

Pre-order items follow the production timeline listed on the product page and, once ready, are shipped using the same USPS 3–5 business day service.

6. Do you offer local delivery?

Yes! We offer free local delivery within Okaloosa County, Florida, and select surrounding areas. Local delivery availability is based on your delivery address.

7. What is your return and exchange policy?

Because many of our items are limited-release or pre-order pieces, return and exchange eligibility may vary by item. Please review the return policy before ordering, and contact us if you have a sizing or order issue so we can help determine the best option.

8. What if I ordered the wrong size?

If you realize you ordered the wrong size, contact us as soon as possible. If your order has not entered processing or production, we may be able to update it.

Due to limited sizing availability, returns and/or exchanges may not always be possible. If your order has already been delivered, you must contact us within 24 hours of the posted delivery time to request a return or exchange.

Items must be unworn, unwashed, and in the same condition as when they were shipped. Any available return or exchange options will depend on the item and current inventory.

9. How should I wash and care for my Level X apparel?

Each order includes a mesh garment bag to help protect your Level X pieces during washing. Turn the garment inside out before placing it in the bag, then machine wash in cold water using a delicate or hand-wash cycle with mild detergent. Avoid overloading the washer so the garment can move gently during the cycle.

Do not use bleach, fabric softener, or high heat. For best results, lay flat or hang to dry, and never iron directly over rhinestones.

10. What should I do if a rhinestone comes loose?

Because Level X pieces feature rhinestone embellishments, some stone loss over time is unfortunately unavoidable with normal wear, movement, and washing. Following our recommended care instructions will help minimize this and keep your apparel looking its best.

If you notice a loose or missing rhinestone, contact us and we’ll be happy to help with the best next step.

11. Do you offer custom designs or team orders?

Yes! We offer custom apparel options for teams and gyms. Custom orders can include personalized colors, rhinestone designs, and other details to fit your vision. A minimum order of 10 pieces is usually required for custom team orders. Availability, pricing, and turnaround time will depend on the design and quantity ordered.

At this time, we are not accepting single custom orders and are only taking custom team orders.

12. How do I get started with a team order?

Contact us with a few details about what you’re looking for, including the number of athletes, preferred colors, apparel style, design ideas, and your desired deadline.

From there, we’ll work with you to create a design that fits your team or gym and provide pricing, sizing options, and an estimated turnaround time before your order is finalized.

13. What is Level X Apparel?

Level X Apparel is a cheer-focused apparel brand created to bring athletes stylish, comfortable pieces with a little extra sparkle. Our designs combine performance, quality, and standout details made for athletes who want to own their confidence.

14. What makes Level X Apparel different?

Level X Apparel is designed with cheer athletes in mind, combining comfort, performance, and elevated details that stand out without feeling overdone. From carefully placed rhinestones to flattering fits and unique designs, every piece is created to help athletes feel confident, comfortable, and ready to perform.

Check out our About Me section to learn more about Level X Apparel, the story behind the brand, and what inspires our designs.